Support for Every Stage of Your Sales Funnel
- Every inbound call answered in under 20 seconds by a trained senior living representative
- Multi-day outbound cadences working every lead until contact is made
- 24/7/365 coverage so inquiries are answered whenever families reach out
Our Services
Lead Management
Every inquiry answered immediately and followed up until contact is made.
- Speed-to-lead response in 30 seconds or less
- 24-hour follow-up cadence on every new inquiry
- 3- and 7- day follow-up programs
- Evening and weekend coverage available, including weekend-only options
Omnichannel Engagement
Consistent outreach across every channel your prospects use.
- Inbound and outbound phone calls
- Email outreach and follow-up
- SMS and text outreach
- Live chat responses
- Third-party aggregator lead management
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Call Blitz Programs
Short-term, high-intensity outreach campaigns built around specific community needs. 10-, 20-, and 30-day programs are available for:
- Database clean-up and management
- Event campaigns
- New community openings
- Promotional campaigns
- Emergency contact calls
- Family outreach calls
By the Numbers
Frequently Asked Questions
Do we really need a contact center if our team already handles calls?
This is the question we hear most. The answer depends on what's happening when your team is in a tour, at lunch, or off for the weekend. Most operators are surprised when they look at how many inquiries arrive outside their staffed hours or during peak tour times. If your team is answering every call within 20 seconds during every hour your communities are open, you probably don't need us. If they're not, the leads you're losing are real and the cost is measurable.
How quickly do you respond to a new inquiry?
Every inbound call is answered in under 20 seconds. Every web form or outbound lead is contacted in under three minutes. From there our one, three, and seven day follow-up cadences work every lead until contact is made.
Which CRMs do you work with?
We work with most major senior living platforms and any CRM your communities currently use. We use a dedicated lead management system that maps directly to your platform so data flows cleanly in both directions. You don't switch anything and you don't purchase any software.
What hours do you cover?
Standard live coverage is 8 a.m. to 7 p.m. weekdays and 10 a.m. to 2 p.m. on weekends and holidays. Full 24/7/365 coverage is available for communities that need it.
Is Dialogue HIPAA compliant?
Yes. We are HIPAA compliant and maintain written confidentiality agreements covering all client information.
What does it cost?
Pricing is per community per month, based on community size, coverage hours, and the call cadences you choose. There's no single published rate because every portfolio is different. A 15-minute conversation is usually enough to give you a real range.